Exchange Information

At Paradyes, we’re committed to ensuring your satisfaction with every purchase. In the rare event you need to exchange a product, we’ve outlined the process and eligibility criteria below for your convenience.

Exchanges are applicable only in the following cases:

• The product received is damaged, defective, or incorrect.

Exchanges are not available for:

• Products purchased during sales or with discount codes.

While we cannot modify shades once an order is fulfilled, if you still wish to exchange for a different shade, the following will apply:

• Additional shipping charges for the exchange.
• The original product must be returned in its unused and unopened condition.

1. Initiate a Request: Contact us at care@birdsofparadyes.com with your order details and reason for exchange.
2. Verification: Our team will verify your request to ensure eligibility.
3. Shipping Instructions: You will receive guidance on how to return the original item.
4. Processing: Once the original item is received and verified, we will ship the replacement product.

• Exchanges will not be processed for used or opened products.
• For any exchanges involving a change in shade, shipping charges will be applicable.
• Products purchased during sales or with discount codes are not eligible for exchange.

If you have questions or need assistance, feel free to reach out to us at care@birdsofparadyes.com. Our team is here to help!